TERMS AND CONDITIONS
By accessing our product website, you consent to these Terms and Conditions. If you do
not agree to be bound by these Terms and Conditions you may not use or access this
product website. The www.rgemall.com website is exclusively for your personal use. You
may not use this website for any commercial purpose whatsoever. References in these
Terms and Conditions to “we”, “us” and “rgemall.com” are to
No 1, W.C.C Road,
Nagercoil,
Kanniyakumari Dist,
Tamilnadu
info@rgemall.com
Before you place an order, please read these Terms and Conditions carefully as they
contain critical information about your order and accept it.
- Acceptance of your Order
- Payment Methods
- Pricing Policy
- Product Availability / Information
Acceptance of your Order
You can place an order through our website www.www.rgemall.com.
Non-acceptance of an order may be a result of one of the following:
1. The product you ordered being out of stock- see product availability
2. Payment mode selected as Cash on Delivery, when products are not
available for cash on delivery
3. Our inability to obtain authorisation for your payment
4. The identification of a pricing or product description error
5. Failure to meet the eligibility to order criteria set out in the Terms and
Conditions
6. We reserve the right to reject acceptance of any order at any time in our
absolute discretion
Online
Shortly after you have placed an order with us, an email/sms will be sent to you
acknowledging the exact details of your order. This email/sms is not an order confirmation
or order acceptance from Www.rgemall.com. Should you not receive an acknowledgment
within 1 business day, Please contact customer service by calling +91 8608080704.Lines
are open between 9AM to 6PM.
Acceptance of an order placed by you online and the completion of the contract between
you and www.rgemall.com will take place when your order is dispatched unless you
have cancelled the order in accordance with the order cancellation instructions set out
below. A member of our Customer Service team will be delighted to help you place an
order over the telephone, advise you on the range of products we offer on our website,
and help you with queries about payment.
Our customer service team is available between 9 AM to 6 PM on all working days Monday
to Saturday *National rates for landlines and mobiles apply. As some mobile and other
network call charges may vary, please refer to your service provider for more details.
Telephone calls may be recorded for security and service monitoring purposes.
When an order is placed, we request pre-authorization for the value of the order from
your bank/card issuer to ensure that the funds are available. However, this remains simply
a pre-authorization request until the order is shipped, at which point we actually take
payment. We have found that some card companies show the initial request and the later
charge as two separate entries. Please be assured that we only charge your card once and
that any ‘second’ charge is only temporary and will shortly disappear. If you have any
further queries, please contact your bank/card issuer.
Order Cancellation
If you wish to cancel your order placed, please contact our Customer service team +91
8608080704 lines are open between 9AM to 6PM. You could even forward your
acknowledgement email to us at info@rgemall.com, stating your intention to cancel the
order.
It may not always be possible to stop an order from being dispatched, as we endeavor to
process orders immediately. If your order has already been dispatched, we will not in a
position to do cancellations Further details are set out in our Returns Policy section.
In order to change the details of your order, you must notify us within 30 minutes of your
order being placed. Please have the order number handy. After this time, we will be
unable to amend your order as we endeavor to process orders immediately.
Payment Methods
We only accept payment for orders in INR.
We accept payment by MasterCard, Visa and Visa Debit, UPIs
If you choose to pay for an item using a payment card with a foreign currency
denominated account, the account will still be taken in INR at the conversion rate applied
by the relevant payment scheme at the time of processing your order.
Please note, we cannot guarantee the security of data, which you send us by email.
Accordingly, please do not send us payment information using email. For details of the
security measures we employ, please read our Security and Privacy policy.
Unless the information provided by you were used fraudulently or negligently by us, we
will not be liable to you for any losses caused as a result of unauthorized access to the
personal and transactional information you provide us when placing an order.
Please note that rgemall does not accept cash or cheques as payment online
Pricing Policy
All prices shown on the website are in INR. Tax will be applicable and shall be highlighted
after checkout, before the final payment. Prices may change and offers may be withdrawn
at any time without prior notice.
Although we try to ensure all our prices displayed on our website are accurate, errors may
sometimes occur. If we discover an error in the price of a product item you have ordered,
we will contact you as soon as possible. You will have the option to reconfirm your order at
the correct price or cancel it. If we are unable to contact you, we may treat your order, in
respect of the incorrectly priced item, as cancelled.
Rgemall endeavours to ensure that all products offered on the website are available at the
same price as it is offered on the various other market places, in case if the same items are
listed by rgemall, however if the brand itself list the product at different price delight foods
can not be held responsible.
However, from time to time (particularly during Rgemall Sale and promotional periods) we
may offer additional discounts for purchases online at www.rgemall.comthat do not apply
in other marketplace’s or vice versa.
Product Availability / Information
We feature products/services on our website that have been carefully selected for an
exclusive buying experience. Once a product is sold out, it will be temporally unavailable
on the website and will only be available again once back in stock.
Prices of products/services may change from time to time. If items you order are out of
stock, subject to a delay, or sold at a higher price than shown on your order, we will
contact you at the email address or telephone number you provided when placing your
order. If we are unable to contact you via telephone or email, we will cancel the part of
your order that is unavailable or incorrectly priced and will continue to process the
remaining items on your order (where applicable).
All products are subject to availability. If, due to unforeseen circumstances, it is necessary
to substitute an item, the item will be of equal or greater value than the item it is replacing
– substitutions will only be made with your prior consent. If a replacement item is of
greater value, you will be liable to pay for the difference in product values.
IMPORTANT: Please note that during periods of significantly increased demand and lower
stock availability, such as Sale, there is an increased risk of items being out of stock.
